Service ticket
Call the office, or leave your number and what the system is doing
The office on AL Hwy 157 books every call. Tell us what is wrong, we write the ticket, and a technician rolls out in a Richard Electric truck. Same-day appointments are common, and emergency service calls are taken.
Rather talk it through? Phone is faster, and a person answers during office hours. The form below goes to the same desk.
Finding the shop
We are out on AL Hwy 157. The company moved here from downtown Cullman in 1986, and the building has carried the same sign since. Look for the Carrier sign and the big RICHARD lettering, with a couple of company pickups out front.
The parts room and the metal fabrication shop are on site, so if a technician says a part is coming from the shop, it really is a short drive.
4138 AL Hwy 157, Cullman, AL 35058
What helps when you call
You do not need the right words. A few details let the office write a better ticket and load the truck for the job.
Still wondering how things work? Read the frequently asked questions, or see how a maintenance agreement keeps the next call from being an emergency.
What the system is doing
Not cooling, not heating, short-cycling, ice on the lines, a breaker that keeps tripping. Plain words are fine. The first thing a technician wants to know is what changed and when.
How old the equipment is
A rough guess works. Most heating and cooling systems run 12 to 15 years, so age tells the office whether to plan for a repair or to talk about a replacement.
Any breaker trips or burning smells
If a breaker trips every time the unit starts, say so. Do not keep resetting it. That detail changes what goes on the truck and how soon we want to see it.
The model, if it is a Generac
Richard Electric services Generac generators only. If the unit is a Generac, the model number on the data plate saves a trip back for parts.